F A Q
WHAT IS PSD2
PSD2 is a new European law introduced to make online payments more secure. It will impact customers in the European Economic Area (EEA) and customers using EU bank accounts. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.
What are the payment steps when I place an order?
When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated and the order has been placed, you’ll return to the confirmation page. As soon as your order has been confirmed, you’ll receive an email.
How will my bank confirm my identity?
Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.
If I’m unable to place an order, what should I do?
If something didn’t go quite right, you may contact our “contact link” team.
I have some more questions about payment: who should I contact?
Our “contact link” Advisors are happy to answer any additional questions you may have.
WHICH CURRENCY CAN I SHOP IN
Payments as well as refunds for shipments are all invoiced in Euro (EUR).
SHIPPING PROCESS
PARIS BASED
Customised Delivery Experience : The Gang comes to you with your package. Be on Time and Be ready to welcome the scenery.
REST OF FRANCE, EUROPE & ROW
We follow a classic delivery process. Post – Tracking Number – Package Delivery
HOW MUCH WILL I BECHARGED FOR SHIPPING
EUROPEAN UNION COUNTRIES
Shipping costs: €15
Countries included: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.
NORTHERN EUROPE AND AMERICAS
Shipping costs: €19
Countries included: Canada, Cyprus, Ireland, Jersey, Malta, Mexico, United Kingdom, United States, Croatia, Finland, Norway, Sweden, Switzerland.
ARE DUTIES AND TAXES INCLUDED IN THE SHIPPING COSTS
We offer DDP (Delivery Duties Paid) shipping to a few selected countries where the law is on the 17
HOW CAN I TRACK ORDER
If you are in Paris, your Order Tracks you !
Elsewhere, when the order will be tendered to the courier, you will receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, you may visit the courier website and insert the AWB number in the “track your shipment” area.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED
NO, the shipping address cannot be modified. For any doubts, please contact us at “Contact mail” or 17
HOW CAN I RETURN MY ORDER
We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy.
You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time.
To book a free return pick-up:
sign in to the Site and go to My Account;
under ‘Orders’ click on the ‘Book a return collection’ link next to the order you want to return;
select the Products you would like to return and follow the steps to schedule a pick-up time and address.
We will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents. Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier.
Do not seal your package until the driver has checked the contents. Should you have any doubt, do not hesitate to contact us at “contact Mail”